Refund policy

We have a 7-day return/exchange policy, which means you have 7-days after receiving your item to request a return or exchange.

- A refund can only be obtained if item/s are received damaged/faulty.
- An exchange will only be approved for the same item in new size; IF AVAILABLE.

*Returned postage costs are not covered by BetterPieces. We recommend using a tracked method of postage to ensure we receive your item. We are not liable for returns lost in transit*

Here at Better, we are a small business, hand-making small quantities of each piece. Therefore when purchasing, you cannot expect an alternative size to be available for exchange. Follow our size cart to avoid any sizing issues. 

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerenquires.betterpieces@gmail.com. If your return is accepted, we will inform you of the return process including instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.